Terms of service

These Terms of Service (“Terms”) are an agreement between you and Linen Lab LLC (“Linen Lab,” “we,” “us”), and they govern your use of our website and your rental of wedding linens from us. By placing an order or using our site, you agree to these Terms. If you do not agree, please do not use our service. Questions? Email us at use@rentlinenlab.com.

Eligibility

You must be at least 18 years old and able to enter into a binding contract to place an order. You are responsible for the accuracy of the information you provide, including your event date, delivery details, and the colors you ask us to match.

Rentals & orders

We rent linens; we do not sell them. Every order is a rental for the event period you select, after which the linens are returned to us. Submitting an order does not by itself reserve inventory — your order is confirmed once we receive your damage deposit (or full payment), at which point we begin preparing and color-matching your linens.

Because this is a rental service, the linens you receive are part of our rental inventory and may have been used at previous events. We inspect, clean, and press items before fulfillment, but rental products can have slight variations in texture, finish, dye lot, or ordinary wear consistent with professionally maintained event linens.

Each order moves through a defined lifecycle: it starts as a draft, becomes confirmed when your deposit or payment is received, and then locks roughly seven days before your event so we can finalize matching, fulfillment, and shipping. After the lock, items and quantities can no longer be changed (see Changes & cancellations below).

Color matching

We match linens to the colors you provide — a swatch, a photo, or a named dress color. We work hard to get this right, but color perception varies with lighting, screens, and dye lots, so a match is our best, good-faith effort rather than a guarantee of a perfectly identical shade. If you are concerned about an exact match, request a swatch before your order locks.

Pricing, deposits & payment

Prices are shown at checkout in U.S. dollars. Payments are processed by Stripe; we do not store your full card details. Your order may be split into a refundable damage deposit and a rental balance, each charged through Stripe. Applicable taxes are calculated at checkout. You authorize us to charge the payment method you provide for the deposit, the rental balance, and any amounts owed for loss or damage as described below.

Changes & cancellations

You may request changes to your order up until it locks (about seven days before your event). Once an order is locked, items and quantities are final because fulfillment is already underway. Cancellations and refunds are handled by our support team on a case-by-case basis depending on how close you are to your event; contact us as early as possible at use@rentlinenlab.com.

Use, care & returns

Use the linens only for their intended purpose and take reasonable care of them during your event. Do not launder, iron, alter, or attempt to remove stains yourself — normal cleaning is included and handled by us. Return all items using the prepaid return method we provide (a scheduled UPS pickup or label) by the date in your order. Returns that are late or sent by another method may delay your deposit refund.

Damage, loss & replacement

Ordinary wear and routine cleaning are expected and are not charged to you. However, you are responsible for items that are lost, stained beyond cleaning, torn, burned, or otherwise damaged beyond normal use. In those cases we may withhold part or all of your damage deposit, or charge the replacement value of the affected items. Published per-item replacement values are listed on our replacement costs page.

Intellectual property

The site, including its text, design, photography, and the Linen Lab name and logo, is owned by us or our licensors and is protected by intellectual-property laws. You may not copy, reproduce, or use our content for commercial purposes without our written permission.

Disclaimers & limitation of liability

Our service is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We do not warrant that the site will be uninterrupted or error-free, and color matching is subject to the limitations described above. To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms excludes liability that cannot lawfully be excluded.

Governing law

These Terms are governed by the laws of the United States and the state in which Linen Lab LLC is organized, without regard to conflict-of-laws rules. The specific venue for disputes will be confirmed by Linen Lab and reflected here before it is required.

Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. The Terms that apply to your order are the ones in effect when you placed it. Your continued use of the site after an update means you accept the revised Terms.

Contact us

Questions about these Terms or your order? Email us at use@rentlinenlab.com. See also our privacy policy.